Help

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FAQS & Q&A

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How long will my order take to arrive?

We partner with the United States Postal Service and UPS to get your products to you quickly. Processing orders of stock items can take about 7-10 days and custom orders can take about 7-14 days from when you order. You can always track it by visiting your Account profile, or using the Shipping Confirmation email that we send as soon as your order heads out into the world.

If for some reason you’re having trouble receiving or finding your order, please email us at providencemetalart@netins.net, or you can call us at (319) 293-6325 from 8am-5pm CST, 5 days a week. We’re here to help.

What forms of payment do you accept?

We accept Dwolla, PayPal, and Visa, MasterCard, American Express, and Discover via PayPal’s guest checkout.

What is Dwolla?

Dwolla is a payment network that allows any business or person to send, request, and accept money. They’re not like those other big payment companies that rely on plastic cards and charge hefty fees. Instead, they’ve built their own network that securely connects to your bank account and allows you to move money for free for transactions. Lower costs for our business means lower prices for our customers. Sign-up for free today at dwolla.com!

Do you accept custom orders?

Please contact us here.